Map the work · Online course

Process Mapping Made Simple

Two people describe the same process differently. Learn to map how it works today, check the handoffs with the people who do the work and identify what could improve.

See what you’ll practise

What you’ll practise

Choose what to map

Identify the start, end, steps and hand-offs that belong in your map.

Spot improvement opportunities

Look at what slows work down and what a future process might change.

Work through an example

Watch a credit-control process being mapped, then practise with the assignment.

Who this course is for

Choose this course if you need to document an existing workflow or discuss changes with the people who do the work.

What’s included

Five video lessons, a process modelling assignment and a knowledge check.