Business Analysis Mastery

Privacy notice

Draft for review. Keep this page unpublished until the review is complete and an effective date is agreed.

Who is responsible for your information

Core Velocity Solutions Limited, trading as Business Analysis Mastery, is responsible for the personal information described in this notice. You can reach us at [email protected] or at our registered office, 124 City Road, London, EC1V 2NX.

What we use and why

Name, email, order details, payment status and account information

Purpose
Process orders, provide access, confirm purchases, and resolve access issues.
Proposed lawful basis for review
Contract, including steps you ask us to take before a contract.

Course access, progress, and any assessments or certificates that apply

Purpose
Deliver and administer the training you have access to.
Proposed lawful basis for review
Contract for course delivery. Confirm the basis for optional uses of learning data separately.

Support messages and any details you choose to provide

Purpose
Respond to questions, resolve complaints and maintain a record of the outcome.
Proposed lawful basis for review
Contract for purchase support. Legitimate interests for general support and dispute handling, subject to review.

Optional community profile, posts, and reports

Purpose
Make the community work, manage access and respond to moderation reports. Other authorised members can see posts in channels they can access.
Proposed lawful basis for review
Confirm the basis for community delivery and moderation before launch.

Contact preferences, the source of marketing permission, and suppression status

Purpose
Send marketing where permitted and honour opt-outs.
Proposed lawful basis for review
Consent where used. Document any other permitted basis and applicable electronic marketing rule before sending.

Transaction records and account or security logs

Purpose
Keep required business records, investigate fraud and protect the service.
Proposed lawful basis for review
Legal obligation for records we must keep. Legitimate interests for security, subject to review.

We collect information you provide directly and information generated when you use the site or learner portal. We receive payment outcomes and order information from our payment providers. Where we move an existing enrolment to the new portal, relevant purchase, access and learning records may come from Thinkific. Without the contact details needed to identify an order and account, we may be unable to fulfil the purchase or restore access.

Who receives it

We use GoHighLevel to operate the website, learner portal, contact records and related communications. Stripe handles payments and may also use information for purposes it describes in its own notice. If you choose an additional payment method, the provider's terms and privacy information apply to that provider's use of your information. During the migration, Thinkific continues to support legacy course access. Confirm any email delivery, analytics, cookie, helpdesk or other providers that are actually enabled before publishing this section. Stripe privacy notice

Retention and international transfers

We keep order and account information for as long as we need it to provide access, meet our record-keeping obligations and handle disputes. We keep information needed to honour marketing opt-outs. Complete before publication: Confirm the periods or criteria for orders, learner records, support, security logs, community posts, marketing records and suppression. Confirm the actual countries, transfer safeguards and how a copy of those safeguards can be requested. Confirm any other required disclosures, including whether the configured service makes decisions that require disclosure about automated decision-making.

Your choices and rights

You may have rights to access, correct, erase, restrict or transfer your information. You can object to certain uses and withdraw consent where we rely on it. You have the right to object to direct marketing at any time. Use the unsubscribe link in a marketing email or contact [email protected]. You can also complain to the Information Commissioner’s Office. ICO complaints

Cookies and similar technologies

Complete before publication: Inspect the website, checkout and portal to identify the technologies that are actually active. Document each purpose, duration, provider and applicable rule. Provide any controls required for analytics, advertising or other optional technologies, and test that the choices work.